Product Return Policy

Faults and damages

If a product arrives and you find the product is faulty or damaged, please contact us within 14 days of its delivery to arrange for a return, replacement or refund.

• see the section below entitled “Your rights under the Australian Consumer Law.”

Change of mind returns

We are unable to accept change-of-mind returns.

Your rights under the Australian Consumer Law

The Australian Consumer Law (ACL) is the national law for fair trading and consumer protection. You have rights as a consumer under the ACL in relation to our goods that we cannot exclude. This includes consumer guarantees that our goods will:

• be of acceptable quality and not be faulty or unsafe;
• match their description; and
• be fit for their intended purpose.

If our product does not meet any of the above statutory consumer guarantees, you may be entitled to return the product and seek a replacement or a refund to be determined by Kokuyo’s discretion.

Nothing in these Terms is intended to limit or exclude your rights as a consumer under the ACL.